24338482
CustomerApi.Jobs.PublishNotificationJob
Queue
notifications
Attempt
5 of 5
Priority
0
Tags
...
Node
customer_api@10.10.0.170
Queue Time
00:00.106
Run Time
00:00.006
Inserted
7d ago
Scheduled
7d ago
Completed
—
Cancelled
—
Discarded
7d ago
Args
%{
"account_id" => "13047",
"data" => %{
"account_insight_agent_id" => "8514f074-76c0-4e6a-8009-390c24451307",
"insights" => [
%{
"action_plan" => "Update the final paragraph in this live flow to restore the missing word so the sentence reads naturally: **\"If you ever need to chat with a member of our team...\"**",
"actions" => [],
"cta_text" => "Review flow",
"entity_id" => "2d32e91e-284c-4e4f-a80f-7335f9a5e78f",
"entity_type" => "flow",
"expected_impact" => "Removes an obvious copy error in a live customer-facing Field Services experience and improves trust/readability.",
"finding" => "In **Field Services - Work Order List 2**, the live published copy says: **\"If ever need to chat with a member of our team...\"**\n\nThat reads like a missing-word typo in English. The likely intended copy is: **\"If you ever need to chat with a member of our team...\"**\n\nReview it here: [Field Services - Work Order List 2](https://studio.appcues.com/flows/2d32e91e-284c-4e4f-a80f-7335f9a5e78f/analytics)",
"outcomes" => ["engagement"],
"priority" => "high",
"title" => "Live Field Services flow still shows a missing-word typo",
"type" => "issue"
},
%{
"action_plan" => "Change **\"We recommended\"** to **\"We recommend\"** so the guidance reads correctly in present tense.",
"actions" => [],
"cta_text" => "Review flow",
"entity_id" => "6fa243d6-e11d-41f3-95b4-a14ebc71b2f8",
"entity_type" => "flow",
"expected_impact" => "Makes the instructional copy feel polished and easier to trust for new users completing setup.",
"finding" => "In **Field Services - New Work Order**, the live copy says: **\"We recommended that you include a job site in each work order...\"**\n\nIn this instructional context, **\"recommended\"** appears to be the wrong tense. The likely intended copy is: **\"We recommend that you include a job site in each work order...\"**\n\nReview it here: [Field Services - New Work Order](https://studio.appcues.com/flows/6fa243d6-e11d-41f3-95b4-a14ebc71b2f8/analytics)",
"outcomes" => ["activation", "engagement"],
"priority" => "medium",
"title" => "New Work Order flow has a tense error in live copy",
"type" => "issue"
},
%{
"action_plan" => "Revise the instruction to include the missing word(s), for example: **\"Select the Create Invoice option from the options below.\"**",
"actions" => [],
"cta_text" => "Review flow",
"entity_id" => "4fa89b9e-0739-4fe4-8af7-822d0e4cce14",
"entity_type" => "flow",
"expected_impact" => "Prevents confusion in a live onboarding step and improves completion clarity.",
"finding" => "In **Banner - Invoice (Onboarding A)**, one live step reads: **\"Select the Create Invoice the options below.\"**\n\nThis appears to be malformed English rather than a locale variant. It likely dropped a word during editing. A clearer correction would be: **\"Select the Create Invoice option from the options below.\"**\n\nReview it here: [Banner - Invoice (Onboarding A)](https://studio.appcues.com/flows/4fa89b9e-0739-4fe4-8af7-822d0e4cce14/analytics)",
"outcomes" => ["activation", "engagement"],
"priority" => "medium",
"title" => "Banner - Invoice has a malformed instruction in live copy",
"type" => "issue"
}
]
},
"notification_id" => "9ed39d53-2510-4ad2-851b-45510fbded1a",
"workflow_key" => "insight-issue-added"
}
Meta
%{"orig_scheduled_at" => 1776772653313920, "structured" => true}
Errors
Attempt 5—7d ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+2c7a309d) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+2c7a309d) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 4—7d ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+2c7a309d) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+2c7a309d) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 3—7d ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+2c7a309d) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+2c7a309d) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 2—7d ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+2c7a309d) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+2c7a309d) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 1—7d ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+2c7a309d) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+2c7a309d) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4