25115185
CustomerApi.Jobs.PublishNotificationJob
Queue
notifications
Attempt
5 of 5
Priority
0
Tags
...
Node
customer_api@10.10.0.170
Queue Time
00:00.350
Run Time
00:00.008
Inserted
10h ago
Scheduled
10h ago
Completed
—
Cancelled
—
Discarded
10h ago
Args
%{
"account_id" => "105236",
"data" => %{
"account_insight_agent_id" => "33d2a3b9-c95f-4a7a-b299-6dd4e8ecc645",
"insights" => [
%{
"action_plan" => "Replace the phrase with clearer English, for example:\n\n**\"Learn how you can improve model quality with the powerful combination of BIMcollab Zoom and Nexus.\"**\n\nBecause this appears in live onboarding copy, update the published version and then check any cloned trial/onboarding flows for the same sentence.",
"actions" => [],
"cta_text" => "Review flow copy",
"entity_id" => "0fc1a296-c5ef-4dd3-85b4-e755b9d1acd0",
"entity_type" => "flow",
"expected_impact" => "Removes confusing onboarding copy and improves clarity during trial activation, which should help activation and engagement.",
"finding" => "In the live flow [FreeTrial] Introduction - BCN Trial Introduction, the published copy includes:\n\n**\"Learn to perform how you can improve model quality with the powerful combination of BIMcollab Zoom and Nexus.\"**\n\nThat reads as a typo/grammar error in English rather than a locale variant. Review it here: [Open the live flow](https://studio.appcues.com/flows/0fc1a296-c5ef-4dd3-85b4-e755b9d1acd0/analytics).",
"outcomes" => ["activation", "engagement"],
"priority" => "medium",
"title" => "A live trial intro flow still contains a malformed sentence",
"type" => "issue"
},
%{
"action_plan" => "Update this flow to the corrected sentence:\n\n**\"Learn how you can improve model quality with the powerful combination of BIMcollab Zoom and Nexus.\"**\n\nSince this wording is duplicated across live experiences, it would be worth auditing similar onboarding clones after fixing this one.",
"actions" => [],
"cta_text" => "Review duplicated typo",
"entity_id" => "752f04f4-c30c-448e-b30f-f96f2269bc18",
"entity_type" => "flow",
"expected_impact" => "Creates more consistent onboarding language across related live flows and reduces confusion for new users.",
"finding" => "In the live flow [FreeSpace] Launchpad product tour ( 3onboarding actions + BCN tour), the same published sentence appears:\n\n**\"Learn to perform how you can improve model quality with the powerful combination of BIMcollab Zoom and Nexus.\"**\n\nThis looks like the same typo carried over from a cloned flow rather than intentional wording. Review it here: [Open the live flow](https://studio.appcues.com/flows/752f04f4-c30c-448e-b30f-f96f2269bc18/analytics).",
"outcomes" => ["activation", "engagement"],
"priority" => "medium",
"title" => "A duplicated onboarding flow repeats the same copy defect",
"type" => "issue"
},
%{
"action_plan" => "Update the sentence to a clearer form such as:\n\n**\"We recommend purchasing a BIMcollab Zoom license.\"**\n\nIf you want to keep the softer tone, **\"We recommend a BIMcollab Zoom license.\"** would also read naturally.",
"actions" => [],
"cta_text" => "Review upsell copy",
"entity_id" => "62dc9f29-6b1f-4084-803b-aed45dac23b2",
"entity_type" => "flow",
"expected_impact" => "Improves professionalism and trust in a purchase-oriented message, which can support conversion and engagement.",
"finding" => "In the live flow [Freespace] Clicks on subscription_Buy now pop up, the published copy says:\n\n**\"We recommend purchase with a BIMcollab Zoom license\"**\n\nThis appears to be incorrect English phrasing, not a locale difference. Review it here: [Open the live flow](https://studio.appcues.com/flows/62dc9f29-6b1f-4084-803b-aed45dac23b2/analytics).",
"outcomes" => ["conversion", "engagement"],
"priority" => "medium",
"title" => "A live upsell pop-up uses awkward purchase wording",
"type" => "issue"
}
]
},
"notification_id" => "7487ac57-3ba2-49fc-b908-b2910b078413",
"workflow_key" => "insight-issue-added"
}
Meta
%{"orig_scheduled_at" => 1777405259086542, "structured" => true}
Errors
Attempt 5—10h ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+88574494) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+88574494) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 4—10h ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+88574494) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+88574494) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 3—10h ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+88574494) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+88574494) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 2—10h ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+88574494) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+88574494) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4
Attempt 1—10h ago
** (Knock.ApiKeyMissingError) The api_key setting is required to make requests to Knock.
Please configure :api_key in config.exs, set the KNOCK_API_KEY
environment variable, or pass into a new client instance.
(knock 0.5.0) lib/knock/client.ex:65: Knock.Client.new/1
(customer_api 1.21.0+88574494) lib/customer_api/services/knock.ex:65: CustomerApi.Services.Knock.trigger/3
(customer_api 1.21.0+88574494) lib/customer_api/jobs/publish_notification_job.ex:93: CustomerApi.Jobs.PublishNotificationJob.do_publish/4
(oban_pro 1.6.12) lib/oban/pro/worker.ex:1156: Oban.Pro.Worker.process/3
(oban 2.20.3) lib/oban/queue/executor.ex:145: Oban.Queue.Executor.perform/1
(oban 2.20.3) lib/oban/queue/executor.ex:77: Oban.Queue.Executor.call/1
(elixir 1.19.5) lib/task/supervised.ex:105: Task.Supervised.invoke_mfa/2
(elixir 1.19.5) lib/task/supervised.ex:40: Task.Supervised.reply/4