CustomerApi.Jobs.Insights.ExecuteAccountInsightAgentJob (25352575) • Oban

25352575 CustomerApi.Jobs.Insights.ExecuteAccountInsightAgentJob

Queue insight_agents

Attempt 1 of 2

Priority 0

Tags ...

Node customer_api@10.10.1.214

Queue Time 16:17.722

Run Time 02:27.777

Inserted 20h ago

Scheduled 20h ago

Completed 19h ago (02:28)

Cancelled —

Discarded —

Args

%{
  "account_id" => "41234",
  "account_insight_agent_id" => "c539fdb8-4a54-4b38-a076-8b0a93f93bad"
}

Recorded Output

%{
  notes: "Created 1 hygiene insight after comparing published experiences older than 3 weeks with the last 30 days of experience activity. Found 18 published flows with zero activity and included direct unpublish actions for each.",
  insights_data: [
    %{
      "action_plan" => "Treat this as routine experience hygiene:\n\n1. Review the list and keep anything that is intentionally live for rare but still-valid workflows.\n2. Unpublish experiences that support retired features, dev/staging pages, or announcements that have likely outlived their usefulness.\n3. For anything you keep published, verify the trigger page still exists and that the audience is still relevant.\n\nYou can also unpublish any of the listed experiences directly from this alert.",
      "actions" => [
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -M-R7FEY3_fdXm2SnLgJ named \"[Dev] Appcue for Print Report - Best Practice\". This experience was published on 2026-03-17 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive Print Report flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -M-R7FEY3_fdXm2SnLgJ named \"[Dev] Appcue for Print Report - Best Practice\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -M-REoGSgbAHXrA9w4SI named \"[Dev] Appcue for Print Report - MedicalDirector\". This experience was published on 2026-03-17 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive Print Report flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -M-REoGSgbAHXrA9w4SI named \"[Dev] Appcue for Print Report - MedicalDirector\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -M1XWN8MFJoiiVmrRYqz named \"[Dev] Appcue for Visit Note - MedicalDirector\". This experience was published on 2026-03-17 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive Visit Note flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -M1XWN8MFJoiiVmrRYqz named \"[Dev] Appcue for Visit Note - MedicalDirector\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -M1Xm4Oc81CShEu5B8ZZ named \"[Dev] Appcue for Visit Note - MedTech\". This experience was published on 2026-03-17 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive Visit Note flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -M1Xm4Oc81CShEu5B8ZZ named \"[Dev] Appcue for Visit Note - MedTech\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID 2dc99f64-70e0-43ed-b3bd-bd70fb391ba5 named \"🧠📌 Lesion Matching algorithm + Report Mismatch\". This experience was published on 2024-06-15 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive lesion matching flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 2dc99f64-70e0-43ed-b3bd-bd70fb391ba5 named \"🧠📌 Lesion Matching algorithm + Report Mismatch\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID f858f2fc-c318-463e-92af-848d6a85dad1 named \"🏥 Clinic-Specific Appointment Types\". This experience was published on 2024-05-22 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive appointment types flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID f858f2fc-c318-463e-92af-848d6a85dad1 named \"🏥 Clinic-Specific Appointment Types\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID 08c5ccbb-9dd4-4d34-9eb0-cbd7419e5970 named \"Digital Signature\". This experience appears as published in the experience list, was published on 2024-05-01, and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive digital signature flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 08c5ccbb-9dd4-4d34-9eb0-cbd7419e5970 named \"Digital Signature\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID 01b02e75-95bf-467b-81a4-0e02b810560f named \"💰Stripe Link\". This experience was published on 2023-12-01 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive Stripe Link flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 01b02e75-95bf-467b-81a4-0e02b810560f named \"💰Stripe Link\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID b43e19c8-4a94-44f7-8754-56ab99b853f0 named \"New Currency in Private Billing Settings\". This experience was published on 2023-09-26 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive billing settings flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID b43e19c8-4a94-44f7-8754-56ab99b853f0 named \"New Currency in Private Billing Settings\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID 35b13192-c764-44f1-abb2-9dbbf2c4e9e0 named \"Buttons View + Slider\". This experience was published on 2023-08-15 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive form builder flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 35b13192-c764-44f1-abb2-9dbbf2c4e9e0 named \"Buttons View + Slider\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -LqIv0Ps0a5f3nsMN6x2 named \"[Dev]  Teledermatology_Questionnaires appcue\". This experience was published on 2019-10-23 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive questionnaire flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -LqIv0Ps0a5f3nsMN6x2 named \"[Dev]  Teledermatology_Questionnaires appcue\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID 98134180-8d52-448f-ac22-2ed0c55f37f1 named \"Custom body part insturction\". This experience was published on 2023-01-04 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive body part flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 98134180-8d52-448f-ac22-2ed0c55f37f1 named \"Custom body part insturction\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID 470bf855-f222-4b1e-9d4f-a075e07ab2bb named \"Get started with your consultation\". This experience was published on 2022-06-17 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive consultation start flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 470bf855-f222-4b1e-9d4f-a075e07ab2bb named \"Get started with your consultation\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID ab436a2e-c679-43ad-a9bf-41e9b09bb39d named \"Telederm settings now under clinic\". This experience was published on 2021-05-12 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive telederm settings flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID ab436a2e-c679-43ad-a9bf-41e9b09bb39d named \"Telederm settings now under clinic\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -LuF9JEOjjuufkDgnsdg named \"[Dev] Donation Link in Appointment Confirmation\". This experience was published on 2021-07-07 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive donation link flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -LuF9JEOjjuufkDgnsdg named \"[Dev] Donation Link in Appointment Confirmation\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID 3e5519e4-13d4-4d45-b723-853f8fcf18a2 named \"[DEV] Spot reorder\". This experience was published on 2021-06-08 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive spot reorder flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 3e5519e4-13d4-4d45-b723-853f8fcf18a2 named \"[DEV] Spot reorder\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -LuZnw7HhxCtu_VUZHgd named \"[Dev] TBP_Enterprise_ImagingOrder_Tooltip\". This experience was published on 2019-12-06 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive enterprise ordering flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -LuZnw7HhxCtu_VUZHgd named \"[Dev] TBP_Enterprise_ImagingOrder_Tooltip\"."
        },
        %{
          "cta" => "Unpublish",
          "prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published experience with ID -Lu_JChEgDC0JykjaYq2 named \"[Dev] TBP_Clinic_ImagingOrder_Tooltip_\". This experience was published on 2019-12-02 and has had no seen, completed, skipped, or dismissed activity in the last 30 days.",
          "title" => "Unpublish inactive clinic ordering flow",
          "undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID -Lu_JChEgDC0JykjaYq2 named \"[Dev] TBP_Clinic_ImagingOrder_Tooltip_\"."
        }
      ],
      "cta_text" => "Review inactive experiences",
      "entity_id" => nil,
      "entity_type" => nil,
      "expected_impact" => "Cleaning up inactive published experiences should reduce maintenance overhead, limit accidental exposure of outdated messaging, and keep your live Appcues footprint easier to manage.",
      "finding" => "I reviewed published experiences that have been live for **more than 3 weeks** and checked for any **seen, completed, skipped, or dismissed activity in the last 30 days**. **18** experiences had no activity.\n\nRoutine hygiene candidates to review:\n\n- [[Dev] Appcue for Print Report - Best Practice](https://studio.appcues.com/flows/-M-R7FEY3_fdXm2SnLgJ/settings)\n  - Type: Flow\n  - Purpose: Tooltip for print-report setup on `/archive/timeline/` in `app.dermengine.com`; no goals attached.\n- [[Dev] Appcue for Print Report - MedicalDirector](https://studio.appcues.com/flows/-M-REoGSgbAHXrA9w4SI/settings)\n  - Type: Flow\n  - Purpose: MedicalDirector print-report setup guidance on `/archive/timeline/`; no goals attached.\n- [[Dev] Appcue for Visit Note - MedicalDirector](https://studio.appcues.com/flows/-M1XWN8MFJoiiVmrRYqz/settings)\n  - Type: Flow\n  - Purpose: Visit-note export guidance for MedicalDirector on `/archive/patients/`; no goals attached.\n- [[Dev] Appcue for Visit Note - MedTech](https://studio.appcues.com/flows/-M1Xm4Oc81CShEu5B8ZZ/settings)\n  - Type: Flow\n  - Purpose: Visit-note export guidance for MedTech on `/archive/patients/`; no goals attached.\n- [🧠📌 Lesion Matching algorithm + Report Mismatch](https://studio.appcues.com/flows/2dc99f64-70e0-43ed-b3bd-bd70fb391ba5/settings)\n  - Type: Flow\n  - Purpose: Introduces the lesion size filter and asks for feedback on report mismatches on matching pages; no goals attached.\n- [🏥 Clinic-Specific Appointment Types](https://studio.appcues.com/flows/f858f2fc-c318-463e-92af-848d6a85dad1/settings)\n  - Type: Flow\n  - Purpose: Announces clinic-specific appointment types on `/clinic/9474/appointment-settings`; no goals attached.\n- [Digital Signature](https://studio.appcues.com/flows/08c5ccbb-9dd4-4d34-9eb0-cbd7419e5970/settings)\n  - Type: Flow\n  - Purpose: Introduces digital signatures on `/archive/timeline/`; no goals attached.\n- [💰Stripe Link](https://studio.appcues.com/flows/01b02e75-95bf-467b-81a4-0e02b810560f/settings)\n  - Type: Flow\n  - Purpose: Promotes emailing a Stripe payment link from invoice pages; no goals attached.\n- [New Currency in Private Billing Settings](https://studio.appcues.com/flows/b43e19c8-4a94-44f7-8754-56ab99b853f0/settings)\n  - Type: Flow\n  - Purpose: Explains regional currency behavior on private billing pages; no goals attached.\n- [Buttons View + Slider](https://studio.appcues.com/flows/35b13192-c764-44f1-abb2-9dbbf2c4e9e0/settings)\n  - Type: Flow\n  - Purpose: Announces new form-builder button and slider views on form-builder pages; no goals attached.\n- [[Dev] Teledermatology_Questionnaires appcue](https://studio.appcues.com/flows/-LqIv0Ps0a5f3nsMN6x2/settings)\n  - Type: Flow\n  - Purpose: Promotes questionnaire customization on tele-consult questionnaire pages; goal attached.\n- [Custom body part insturction](https://studio.appcues.com/flows/98134180-8d52-448f-ac22-2ed0c55f37f1/settings)\n  - Type: Flow\n  - Purpose: Explains how to add custom body parts in TBP settings; goal attached.\n- [Get started with your consultation](https://studio.appcues.com/flows/470bf855-f222-4b1e-9d4f-a075e07ab2bb/settings)\n  - Type: Flow\n  - Purpose: Guides users to download the app or start a consultation from `/archive/home`; goal attached.\n- [Telederm settings now under clinic](https://studio.appcues.com/flows/ab436a2e-c679-43ad-a9bf-41e9b09bb39d/settings)\n  - Type: Flow\n  - Purpose: Announces that telederm settings moved to clinic settings on `/tele-consult/`; no goals attached.\n- [[Dev] Donation Link in Appointment Confirmation](https://studio.appcues.com/flows/-LuF9JEOjjuufkDgnsdg/settings)\n  - Type: Flow\n  - Purpose: Donation prompt shown on beard-season booking confirmation pages; no goals attached.\n- [[DEV] Spot reorder](https://studio.appcues.com/flows/3e5519e4-13d4-4d45-b723-853f8fcf18a2/settings)\n  - Type: Flow\n  - Purpose: Explains reordered spots and sorting controls on patient spot pages; goal attached.\n- [[Dev] TBP_Enterprise_ImagingOrder_Tooltip](https://studio.appcues.com/flows/-LuZnw7HhxCtu_VUZHgd/settings)\n  - Type: Flow\n  - Purpose: Teaches drag-and-drop i" <> ...,
      ...
    }
  ]
}

Errors

No Errors

Keyboard Shortcuts

States

Nodes

Queues

Args

Meta

Recorded Output

Errors