25353983
CustomerApi.Jobs.Insights.ExecuteAccountInsightAgentJob
Queue
insight_agents
Attempt
1 of 2
Priority
0
Tags
...
Node
customer_api@10.10.1.214
Queue Time
08:59.759
Run Time
01:15.825
Inserted
2h ago
Scheduled
2h ago
Completed
2h ago (01:16)
Cancelled
—
Discarded
—
Args
%{
"account_id" => "212042",
"account_insight_agent_id" => "b2f7ff41-e782-4c8a-94ec-76b5d3ff6e38"
}
Meta
%{
"deps" => [],
"name" => "execute",
"on_hold" => false,
"partition" => true,
"partition_key" => "ION2iohPEjm3FOJ2Qai9wearQtmSg1w/oC05lp8ml40",
"recorded" => true,
"return" => "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",
"structured" => true,
"uniq" => true,
"uniq_bmp" => [1, 0, 2, 3],
"uniq_conflict" => true,
"uniq_key" => "ExwKu7SCCy8RrTWO52lm0wKFnu5riPa4twJej5LO4/k",
"workflow" => true,
"workflow_id" => "019ddea7-57a4-77c1-997e-6e0b8837c67b"
}
Recorded Output
%{
notes: "Created 1 hygiene insight covering 7 published experiences older than 3 weeks with zero activity in the last 30 days. No duplicate existing insight was found.",
insights_data: [
%{
"action_plan" => "Treat this as routine content hygiene. Review the linked experiences and unpublish any that are no longer relevant, especially the clearly time-bound or superseded items.\n\nRecommended order:\n1. Unpublish the **temporary** proposal notice first if that operational issue has been resolved.\n2. Retire older guidance that supports workflows or UI areas no longer in active use.\n3. Keep any experience that is intentionally seasonal or low-volume, but confirm its trigger page still receives traffic and that the content is still accurate.",
"actions" => [
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published web flow with experience ID f5fe99df-ce27-4d54-b42a-d073974041c7 named \"2024 1217 - Permanent - Other Requests & Action Items\". This experience had 0 seen users, 0 completed users, and 0 skipped users in the last 30 days (2026-04-01 through 2026-04-30) and was published on 2025-01-15, so it qualifies as inactive hygiene cleanup.",
"title" => "Unpublish inactive Other Requests flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID f5fe99df-ce27-4d54-b42a-d073974041c7 named \"2024 1217 - Permanent - Other Requests & Action Items\" after its prior hygiene unpublish."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published web flow with experience ID 2f2de4de-53be-4cf2-8283-3964ee19b46d named \"2025 05 - Permanent - Tax Enrollment Service Request\". This experience had 0 seen users, 0 completed users, and 0 skipped users in the last 30 days (2026-04-01 through 2026-04-30) and was published on 2025-05-27, so it qualifies as inactive hygiene cleanup.",
"title" => "Unpublish inactive tax enrollment flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 2f2de4de-53be-4cf2-8283-3964ee19b46d named \"2025 05 - Permanent - Tax Enrollment Service Request\" after its prior hygiene unpublish."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published web flow with experience ID 77ce2ea2-57b7-4a29-867d-75881cb685e2 named \"2025 0904 - Temporary - Proposal Saving Notice\". This experience had 0 seen users, 0 completed users, and 0 skipped users in the last 30 days (2026-04-01 through 2026-04-30) and was published on 2025-09-09, so it qualifies as inactive hygiene cleanup.",
"title" => "Unpublish inactive proposal notice flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 77ce2ea2-57b7-4a29-867d-75881cb685e2 named \"2025 0904 - Temporary - Proposal Saving Notice\" after its prior hygiene unpublish."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published web flow with experience ID 48c3acce-037d-47d6-a5ce-7f99556cd961 named \"2025 05 - Permanent - Tax Management Intro\". This experience had 0 seen users, 0 completed users, and 0 skipped users in the last 30 days (2026-04-01 through 2026-04-30) and was published on 2025-05-27, so it qualifies as inactive hygiene cleanup.",
"title" => "Unpublish inactive tax intro flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 48c3acce-037d-47d6-a5ce-7f99556cd961 named \"2025 05 - Permanent - Tax Management Intro\" after its prior hygiene unpublish."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published web flow with experience ID 8e58b9e7-5bd4-454e-90c3-84a4665cbea4 named \"Contact Directory Grid Controls Video\". This experience had 0 seen users, 0 completed users, and 0 skipped users in the last 30 days (2026-04-01 through 2026-04-30) and was published on 2024-10-17, so it qualifies as inactive hygiene cleanup.",
"title" => "Unpublish inactive video tour flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 8e58b9e7-5bd4-454e-90c3-84a4665cbea4 named \"Contact Directory Grid Controls Video\" after its prior hygiene unpublish."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published pin with experience ID bc3db800-ac3d-482d-bf51-4140400b1374 named \"2024 1217 - Permanent - Additional Service Requests\". This experience had 0 seen users, 0 completed users, and 0 dismissed users in the last 30 days (2026-04-01 through 2026-04-30) and was published on 2025-06-02, so it qualifies as inactive hygiene cleanup.",
"title" => "Unpublish inactive service requests pin",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID bc3db800-ac3d-482d-bf51-4140400b1374 named \"2024 1217 - Permanent - Additional Service Requests\" after its prior hygiene unpublish."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published pin with experience ID 726a1dae-f254-40c4-bac4-51302307128c named \"Grid Controls Tooltip\". This experience had 0 seen users, 0 completed users, and 0 dismissed users in the last 30 days (2026-04-01 through 2026-04-30) and was published on 2024-10-17, so it qualifies as inactive hygiene cleanup.",
"title" => "Unpublish inactive grid controls pin",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the experience with ID 726a1dae-f254-40c4-bac4-51302307128c named \"Grid Controls Tooltip\" after its prior hygiene unpublish."
}
],
"cta_text" => "Review inactive experiences",
"entity_id" => nil,
"entity_type" => nil,
"expected_impact" => "Cleaning up inactive published content should reduce maintenance overhead, lower the risk of outdated guidance resurfacing, and keep your live Appcues inventory focused on experiences that support current activation and engagement goals.",
"finding" => "I reviewed published **Flows, Pins, Banners, and Checklists** that were published more than **3 weeks ago** and checked activity from **2026-04-01 to 2026-04-30**. I found **7 published experiences** with **0 seen events / enrollments** in that period.\n\nInactive experiences:\n- [2024 1217 - Permanent - Other Requests & Action Items](https://studio.appcues.com/flows/f5fe99df-ce27-4d54-b42a-d073974041c7/settings)\n - Type: Flow\n - Purpose: Guides users from the Service Center overview to **Other Requests** and **Action Items** tabs.\n - Targeting: Shown once on the Service Center overview across advisor domains.\n- [2025 05 - Permanent - Tax Enrollment Service Request](https://studio.appcues.com/flows/2f2de4de-53be-4cf2-8283-3964ee19b46d/settings)\n - Type: Flow\n - Purpose: Points users to the **Tax Enrollment Service Request** from the Service Center overview.\n - Targeting: Shown once on the Product Advisor Service Center overview.\n- [2025 0904 - Temporary - Proposal Saving Notice](https://studio.appcues.com/flows/77ce2ea2-57b7-4a29-867d-75881cb685e2/settings)\n - Type: Flow\n - Purpose: Alerts users to save proposals so work is not lost.\n - Targeting: Fires every time on proposal pages in two domains.\n- [2025 05 - Permanent - Tax Management Intro](https://studio.appcues.com/flows/48c3acce-037d-47d6-a5ce-7f99556cd961/settings)\n - Type: Flow\n - Purpose: Introduces the **Tax Management** area from the dashboard.\n - Targeting: Shown once on Product Advisor pages matching `/react/indexReact.do`.\n- [Contact Directory Grid Controls Video](https://studio.appcues.com/flows/8e58b9e7-5bd4-454e-90c3-84a4665cbea4/settings)\n - Type: Flow\n - Purpose: Promotes a **video tour** teaching users how to customize and save a contact-directory view.\n - Targeting: Fires on the contacts/households page unless users already clicked or dismissed prior prompts.\n- [2024 1217 - Permanent - Additional Service Requests](https://studio.appcues.com/pins/bc3db800-ac3d-482d-bf51-4140400b1374/settings)\n - Type: Pin\n - Purpose: Explains where to find **additional service requests** and **account onboarding tools**.\n - Targeting: Persistent pin on Service Center pages across several domains.\n- [Grid Controls Tooltip](https://studio.appcues.com/pins/726a1dae-f254-40c4-bac4-51302307128c/settings)\n - Type: Pin\n - Purpose: Adds a **?** help pin that launches the Contact Directory Grid Controls video flow.\n - Targeting: Persistent pin on the contacts/households page.\n\nNo published banners or checklists met the criteria.",
"outcomes" => ["engagement"],
"priority" => "medium",
"title" => "7 published experiences have had no activity for more than 30 days.",
"type" => "issue"
}
]
}
Errors
No Errors