25355148
CustomerApi.Jobs.Insights.ExecuteAccountInsightAgentJob
Queue
insight_agents
Attempt
1 of 2
Priority
0
Tags
...
Node
customer_api@10.10.0.159
Queue Time
02:14.079
Run Time
02:38.062
Inserted
2h ago
Scheduled
2h ago
Completed
2h ago (02:39)
Cancelled
—
Discarded
—
Args
%{
"account_id" => "60208",
"account_insight_agent_id" => "cb86c3f5-1669-4f1c-a495-4e054ceba5e1"
}
Meta
%{
"deps" => [],
"name" => "execute",
"on_hold" => false,
"partition" => true,
"partition_key" => "cFt/2eRRJ+XO6pA/nwBSAf8pn1CEPWdHYL06tb8CJZ0",
"recorded" => true,
"return" => "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",
"structured" => true,
"uniq" => true,
"uniq_bmp" => [1, 0, 2, 3],
"uniq_key" => "oQoChIGry0BBR3YjQa4SNWcSWQiY6D3Dvc6YjMGOf+8",
"workflow" => true,
"workflow_id" => "019ddeab-ea1a-77cc-898b-6207a3c71456"
}
Recorded Output
%{
insights_data: [
%{
"action_plan" => "Review the linked settings pages and keep the experiences that still support live pages, active segments, or current onboarding paths. For any item tied to retired domains, test environments, legacy products, or outdated tours, unpublish it now to reduce clutter and avoid accidental resurfacing later.",
"actions" => [
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published pin with experience ID a083224c-bfc7-4ce2-8a37-cc38b2d8f252 named 'myXinatorPro-Pricing-tooltips'. This pin was verified to have 0 seen events and 0 errors in the last 30 days.",
"title" => "Unpublish inactive legacy pricing pin",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the pin with experience ID a083224c-bfc7-4ce2-8a37-cc38b2d8f252 named 'myXinatorPro-Pricing-tooltips'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID 7dca9c75-a129-43f1-92b2-3862da7e585f named 'XinatorCEC Customer Tab'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive customer tab flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID 7dca9c75-a129-43f1-92b2-3862da7e585f named 'XinatorCEC Customer Tab'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -Ltk9czQfA4YLV1p4396 named 'New myServiceOffice Flow'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive office homepage flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -Ltk9czQfA4YLV1p4396 named 'New myServiceOffice Flow'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -LvfpKvLvpSThbBu5tV0 named 'msScheduler Help Customers Flow'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive scheduler customers flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -LvfpKvLvpSThbBu5tV0 named 'msScheduler Help Customers Flow'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -LtW2gCLMmvp8cj1CT7I named 'Admin Tab Features'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive admin tab flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -LtW2gCLMmvp8cj1CT7I named 'Admin Tab Features'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -LvvNZsYXw6BjLG3Os30 named 'Help Calendar Customization'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive calendar help flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -LvvNZsYXw6BjLG3Os30 named 'Help Calendar Customization'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -LvqOMcp-bkOJ5iat28V named 'Help Appointment Types'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive appointment types flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -LvqOMcp-bkOJ5iat28V named 'Help Appointment Types'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -LuDg79mjYSs74ulYMcT named 'Help Widget'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive help widget flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -LuDg79mjYSs74ulYMcT named 'Help Widget'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -LyoHXiiyHKaJsxMFO1H named 'msAPP Features Tour'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive app features tour",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -LyoHXiiyHKaJsxMFO1H named 'msAPP Features Tour'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -LzhgvQmxkeCXQorUCiV named 'msAPP Work Orders Tab'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive work orders flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -LzhgvQmxkeCXQorUCiV named 'msAPP Work Orders Tab'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -M32S-t7nwH1KfFzC3nS named 'msAPP Assignments Tab'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive assignments tab flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -M32S-t7nwH1KfFzC3nS named 'msAPP Assignments Tab'."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support agent and the unpublish_experience tool to unpublish the published flow with experience ID -M2xlnMEV-98VazjpUq9 named 'msScheduler Settings Tab Feature Tour'. This flow was verified to have 0 seen, 0 completed, 0 skipped, and 0 errors in the last 30 days.",
"title" => "Unpublish inactive settings tour flow",
"undo_prompt" => "Use the product_support agent and the publish_experience tool to republish the flow with experience ID -M2xlnMEV-98VazjpUq9 named 'msScheduler Settings Tab Feature Tour'."
}
],
"cta_text" => "Review inactive experiences",
"entity_id" => nil,
"entity_type" => nil,
"expected_impact" => "Cleaning up inactive published content should make your experience inventory easier to manage, reduce the chance of legacy messaging resurfacing, and keep teams focused on current adoption paths.",
"finding" => "I checked published experiences that were published more than **3 weeks** ago and verified **12** with **no activity in the last 30 days**.\n\nThese look like good routine cleanup candidates:\n- [myXinatorPro-Pricing-tooltips](https://studio.appcues.com/pins/a083224c-bfc7-4ce2-8a37-cc38b2d8f252/settings)\n - Type: Pin\n - Designed to show pricing tooltips on **/msProApp/ProProductSelect.aspx** on **testsite.myserviceforce.com**\n - No goals configured\n- [XinatorCEC Customer Tab](https://studio.appcues.com/flows/7dca9c75-a129-43f1-92b2-3862da7e585f/settings)\n - Type: Flow\n - Customer tab walkthrough for creating and managing customer records on **/customers.aspx** and **/CustomerList.aspx?m=2**\n - No goals configured\n- [New myServiceOffice Flow](https://studio.appcues.com/flows/-Ltk9czQfA4YLV1p4396/settings)\n - Type: Flow\n - Homepage prompt encouraging users to log in and start a feature tour\n - Targets an older **windriveroffice.com** path\n- [msScheduler Help Customers Flow](https://studio.appcues.com/flows/-LvfpKvLvpSThbBu5tV0/settings)\n - Type: Flow\n - Customer-list help flow for search, sorting, and adding customers in scheduler\n - Targeted to **/customers.asp** for a specific segment\n- [Admin Tab Features](https://studio.appcues.com/flows/-LtW2gCLMmvp8cj1CT7I/settings)\n - Type: Flow\n - Admin homepage feature pointer showing where jobs are managed\n - Targeted to **services.myserviceforce.com/AdminServices/home.aspx**\n- [Help Calendar Customization](https://studio.appcues.com/flows/-LvvNZsYXw6BjLG3Os30/settings)\n - Type: Flow\n - Customer calendar setup help for branding and calendar customization\n - Targeted to scheduler calendar customization settings\n- [Help Appointment Types](https://studio.appcues.com/flows/-LvqOMcp-bkOJ5iat28V/settings)\n - Type: Flow\n - Appointment/service type setup help\n - Targeted to **/ServiceType.asp**\n- [Help Widget](https://studio.appcues.com/flows/-LuDg79mjYSs74ulYMcT/settings)\n - Type: Flow\n - General help menu linking users to guides, videos, setup help, and support\n - Targeted to **services.myserviceforce.com/AdminServices/home.aspx**\n- [msAPP Features Tour](https://studio.appcues.com/flows/-LyoHXiiyHKaJsxMFO1H/settings)\n - Type: Flow\n - Mobile-app-style feature tour entry point for work order management and admin topics\n - Targeted to **msapp.myserviceforce.com/home/home.asp** for a specific segment\n- [msAPP Work Orders Tab](https://studio.appcues.com/flows/-LzhgvQmxkeCXQorUCiV/settings)\n - Type: Flow\n - Work orders tab walkthrough for creating and reviewing work orders\n - Targeted to **msapp.myserviceforce.com/WorkOrders/WorkOrderList3.asp** for a specific segment\n- [msAPP Assignments Tab](https://studio.appcues.com/flows/-M32S-t7nwH1KfFzC3nS/settings)\n - Type: Flow\n - Assignments tab walkthrough for field-tech assignment management\n - Targeted to **msapp.myserviceforce.com/WorkOrders/WorkOrderList2.asp?pid=mAssignmentList** for a specific segment\n- [msScheduler Settings Tab Feature Tour](https://studio.appcues.com/flows/-M2xlnMEV-98VazjpUq9/settings)\n - Type: Flow\n - Settings walkthrough for office personalization and customer communications\n - Targeted to **/settings.asp** and a specific email-based rule\n\nThis is a hygiene pass, not a problem report: these experiences may simply support legacy pages, retired segments, or older product lines.",
"outcomes" => ["engagement", "adoption"],
"priority" => "medium",
"title" => "12 published experiences have had no activity for more than 30 days.",
"type" => "issue"
}
],
notes: "Created 1 hygiene insight after verifying 12 published experiences older than 3 weeks with zero activity in the last 30 days. Included direct unpublish actions for each verified inactive item."
}
Errors
No Errors