25363908
CustomerApi.Jobs.Insights.ExecuteAccountInsightAgentJob
Queue
insight_agents
Attempt
1 of 2
Priority
0
Tags
...
Node
customer_api@10.10.1.214
Queue Time
09:06.977
Run Time
01:39.489
Inserted
2h ago
Scheduled
2h ago
Completed
2h ago (01:40)
Cancelled
—
Discarded
—
Args
%{
"account_id" => "30980",
"account_insight_agent_id" => "35c445e1-5bc0-4e2c-b10d-b215a188880c"
}
Meta
%{
"deps" => [],
"name" => "execute",
"on_hold" => false,
"partition" => true,
"partition_key" => "uZKeiq7u/aT6+1Bv+2HduUnZ1PBW/CQW/Jz1wlhCN3M",
"recorded" => true,
"return" => "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",
"structured" => true,
"uniq" => true,
"uniq_bmp" => [1, 0, 2, 3],
"uniq_conflict" => true,
"uniq_key" => "IDRWtDY6hM1iWimoF8iceOw2fCGzbg+wPfk9b5QXeF8",
"workflow" => true,
"workflow_id" => "019ddeb9-a57b-7215-a7c1-d22bc2e44a4f"
}
Recorded Output
%{
insights_data: [
%{
"action_plan" => "Review these experiences as a routine cleanup pass:\n1. **Unpublish staging-only content first** if it no longer needs to stay live.\n2. For older production tutorials, keep only the ones that still support a current workflow or compliance need.\n3. For the two production walkthroughs tied to newer product areas (**Smart fields** and **Patient Planner**), verify whether the feature is still used before unpublishing.\n4. Use the direct links above to spot-check targeting and content, or run the unpublish actions for any experience you no longer want live.",
"actions" => [
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID b2e1de65-6b56-403a-88b0-920c384d7b46 named 'DW2.0_Prod - Smart fields - walkthrough'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish Smart Fields walkthrough",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID b2e1de65-6b56-403a-88b0-920c384d7b46 named 'DW2.0_Prod - Smart fields - walkthrough' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID 092a3b68-a94f-45f4-b8bb-454ac2389937 named 'DWApp_Staging - New Features Launchpad - DW Connect User'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging DW launchpad",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID 092a3b68-a94f-45f4-b8bb-454ac2389937 named 'DWApp_Staging - New Features Launchpad - DW Connect User' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID 55022489-4823-4f22-845c-e75113dec47f named 'DWApp_Prod - Patient Planner - DW Connect user'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish patient planner walkthrough",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID 55022489-4823-4f22-845c-e75113dec47f named 'DWApp_Prod - Patient Planner - DW Connect user' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID bc05ed93-fc3a-4144-b5d0-61622081c3e9 named 'DWApp_Staging - Patient Planner - DW Connect user'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging patient planner",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID bc05ed93-fc3a-4144-b5d0-61622081c3e9 named 'DWApp_Staging - Patient Planner - DW Connect user' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID 15b65731-37b8-4637-a232-f59ffa062172 named 'DWApp_Staging - New Features Launchpad - non DW Connect'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging non-DW launchpad",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID 15b65731-37b8-4637-a232-f59ffa062172 named 'DWApp_Staging - New Features Launchpad - non DW Connect' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID dfa7e62d-6838-4c4b-a5af-2e4bf5bd51fe named 'DWApp_Staging - Practice Workflow Updates - DW Connect user'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging workflow tour",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID dfa7e62d-6838-4c4b-a5af-2e4bf5bd51fe named 'DWApp_Staging - Practice Workflow Updates - DW Connect user' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID 3ab1a204-5e98-46eb-bdcc-ba840d9d1e54 named 'DWApp_Staging - Practice Workflow Updates - non DW Connect user'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging workflow update",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID 3ab1a204-5e98-46eb-bdcc-ba840d9d1e54 named 'DWApp_Staging - Practice Workflow Updates - non DW Connect user' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID 3044c657-b071-4e3d-ab7c-9fd9c7040359 named 'DWApp_Staging - Eligible Treatment Page - DW Connect user'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging eligible treatment",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID 3044c657-b071-4e3d-ab7c-9fd9c7040359 named 'DWApp_Staging - Eligible Treatment Page - DW Connect user' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID cd2c3a26-6424-4f96-9977-5e9479dcb9d7 named 'DW2.0_Staging - How to Register Warranties'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging warranty tutorial",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID cd2c3a26-6424-4f96-9977-5e9479dcb9d7 named 'DW2.0_Staging - How to Register Warranties' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID -L9mlPSdQ-cX3In80U0E named 'DW2.0_Prod - Confirm & Register - Pending Registrations - Tutorial'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish pending registrations tutorial",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID -L9mlPSdQ-cX3In80U0E named 'DW2.0_Prod - Confirm & Register - Pending Registrations - Tutorial' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID -L9mu0VWFuKGMqAiDAN5 named 'DW2.0_Prod - How to Register Warranties'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish warranty registration tutorial",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID -L9mu0VWFuKGMqAiDAN5 named 'DW2.0_Prod - How to Register Warranties' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID b0517779-00d5-4c06-8c45-302669de3b9b named 'DW2.0_Staging - How to File a Claim'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish staging claim tutorial",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID b0517779-00d5-4c06-8c45-302669de3b9b named 'DW2.0_Staging - How to File a Claim' if the user wants it live again."
},
%{
"cta" => "Unpublish",
"prompt" => "Use the product_support unpublish capability to unpublish the published web flow with ID -LAQLtrRXbx2GV9I-Aa5 named 'DW2.0_Prod How to File a Claim'. This is a hygiene cleanup for a published experience with no seen activity in the last 30 days and it was published more than 3 weeks ago.",
"title" => "Unpublish claim filing tutorial",
"undo_prompt" => "Use the product_support publish capability to republish the web flow with ID -LAQLtrRXbx2GV9I-Aa5 named 'DW2.0_Prod How to File a Claim' if the user wants it live again."
}
],
"cta_text" => "Review inactive experiences",
"entity_id" => nil,
"entity_type" => nil,
"expected_impact" => "Cleaning up unused published content should reduce maintenance overhead, lower the chance of legacy or staging content surfacing unexpectedly, and make your live Appcues inventory easier to manage.",
"finding" => "This looks like routine content hygiene: **13 published experiences** were published more than 3 weeks ago and have had **no seen activity in the last 30 days**.\n\nInactive experiences to review:\n- [DW2.0_Prod - Smart fields - walkthrough](https://studio.appcues.com/flows/b2e1de65-6b56-403a-88b0-920c384d7b46/settings)\n - Type: Flow\n - Designed to introduce the **Smart Fields** update on **/coverages/create**, with steps explaining tooth/range entry and buttons tracking completion or a 1-week snooze.\n- [DWApp_Staging - New Features Launchpad - DW Connect User](https://studio.appcues.com/flows/092a3b68-a94f-45f4-b8bb-454ac2389937/settings)\n - Type: Flow\n - Designed as a **staging dashboard launchpad** for DW Connect users, promoting **Revamped Workflow**, **Eligible Treatment**, and **Patient Planner** updates.\n- [DWApp_Prod - Patient Planner - DW Connect user](https://studio.appcues.com/flows/55022489-4823-4f22-845c-e75113dec47f/settings)\n - Type: Flow\n - Designed as a guided walkthrough of the **Patient Planner** workspace on **/planner** for DW Connect users, covering patient search, coverage review, grouping, and pending coverage.\n- [DWApp_Staging - Patient Planner - DW Connect user](https://studio.appcues.com/flows/bc05ed93-fc3a-4144-b5d0-61622081c3e9/settings)\n - Type: Flow\n - Designed as the **staging** version of the Patient Planner walkthrough for DW Connect users on planner pages.\n- [DWApp_Staging - New Features Launchpad - non DW Connect](https://studio.appcues.com/flows/15b65731-37b8-4637-a232-f59ffa062172/settings)\n - Type: Flow\n - Designed as a **staging dashboard launchpad** for non-DW Connect users, pointing users to the revamped workflow experience.\n- [DWApp_Staging - Practice Workflow Updates - DW Connect user](https://studio.appcues.com/flows/dfa7e62d-6838-4c4b-a5af-2e4bf5bd51fe/settings)\n - Type: Flow\n - Designed as a **staging walkthrough** for updated DW Connect practice workflow screens.\n- [DWApp_Staging - Practice Workflow Updates - non DW Connect user](https://studio.appcues.com/flows/3ab1a204-5e98-46eb-bdcc-ba840d9d1e54/settings)\n - Type: Flow\n - Designed as a **staging walkthrough** for updated non-DW Connect practice workflow screens.\n- [DWApp_Staging - Eligible Treatment Page - DW Connect user](https://studio.appcues.com/flows/3044c657-b071-4e3d-ab7c-9fd9c7040359/settings)\n - Type: Flow\n - Designed as a **staging tutorial** for the Eligible Treatment page for DW Connect users.\n- [DW2.0_Staging - How to Register Warranties](https://studio.appcues.com/flows/cd2c3a26-6424-4f96-9977-5e9479dcb9d7/settings)\n - Type: Flow\n - Designed as a **staging training/tutorial flow** for registering warranties.\n- [DW2.0_Prod - Confirm & Register - Pending Registrations - Tutorial](https://studio.appcues.com/flows/-L9mlPSdQ-cX3In80U0E/settings)\n - Type: Flow\n - Designed as a legacy **production tutorial** for confirming and registering pending registrations.\n- [DW2.0_Prod - How to Register Warranties](https://studio.appcues.com/flows/-L9mu0VWFuKGMqAiDAN5/settings)\n - Type: Flow\n - Designed as a legacy **production tutorial** for warranty registration.\n- [DW2.0_Staging - How to File a Claim](https://studio.appcues.com/flows/b0517779-00d5-4c06-8c45-302669de3b9b/settings)\n - Type: Flow\n - Designed as a **staging training/tutorial flow** for claim filing.\n- [DW2.0_Prod How to File a Claim](https://studio.appcues.com/flows/-LAQLtrRXbx2GV9I-Aa5/settings)\n - Type: Flow\n - Designed as a legacy **production tutorial** for filing claims.\n\nNo published Pins, Banners, Checklists, or Launchpads met this inactive criteria in the current review.",
"outcomes" => ["engagement", "retention"],
"priority" => "high",
"title" => "13 published experiences have had no activity for more than 30 days.",
"type" => "issue"
}
],
notes: "Created 1 hygiene insight for 13 published web flows with no activity in the last 30 days and older than 3 weeks. No published pins, banners, checklists, or launchpads qualified in this run."
}
Errors
No Errors